May 15, 2019, Wednesday
9:30 AM - 12:30 PM
This training takes place across two half-day sessions on May 15 and 16, 2019, and each session will be from 9:30 am to 12:30 pm. Registrants must participate in both sessions.
Workforce Professionals Training Institute
11 Park Place, 7th Floor Conference Room
New York, NY 10007
This training has no registration fee, however this training registration is only open to staff from the Train and Earn and the Learn and Earn programs contracted under NYC Department of Youth & Community Development (NYC DYCD). Registrants will be asked to provide their program’s NYC DYCD contract name and number in the registration form. If you are not a NYC DYCD provider and interested in this program, please contact Saki Mori at email@example.com
Managers are often faced with staff resistance that affects individual and team performance. To overcome resistance, managers need techniques for assessing the situation, strategies for empowering their team, and effective communication skills to handle difficult situations immediately, clearly, confidently, and respectfully. Through reflective exercises and group activities, participants will explore their reactions to staff resistance and its effect on developing an environment that fosters trust and collaboration while encouraging positive change.
Upon completion of this course, participants will be able to:
- Identify and manage staff resistance before it reaches epic proportions;
- Create a work environment that motivates and empowers staff;
- Set clear expectations to increase staff buy-in and achievement of overall program/organizational goals; and
- Create a Personal Action Plan for implementation of strategies learned.
Managers, Supervisors, and Program Directors
Sabeen Pirani, WPTI Director of Training